Tag Archives: #customerexperience

I love Costco, period.

To know me is to know my love for Costco. Never heard of Costco? Well, what rock have you been living under? Costco is a global warehouse club providing discounted quality products and services for individuals and businesses alike. My husband and I are walking, breathing commercials for them (sadly, we do not get paid for all this love). In fact, lifetime goal #14 is to visit each Costco warehouse outside of the US and report on the experience.

Whenever I plan a vacation in the US or abroad, I check to see if there is a nearby Costco and make a point to visit it. I’m pretty good about these vacation visits except that one time in Puerto Vallarta. Hubby and I were on our *baecation and were loving it up so much we couldn’t bear to leave the adults-only, all-inclusive resort. Teeheehee. And yes, I purchased that getaway through Costco Travel. 😁

(I literally can hear my sisters cackling at me right now. 🙄) 

What’s ironic is when I was younger, I didn’t see the value in box stores and warehouses. All I saw was my parents buying everything in mega-major quantities, and that’s it. And then in our mid 20’s, and before having children, my husband and I didn’t need a 50 pack of toilet paper or a 20 lb bag of coffee beans. Then hubby and I had our first daughter. All of a sudden, I needed all the coffee. And diapers. Then we had another daughter and needed a lot of everything, especially sleep. Sadly, you cannot buy sleep from Costco, but you can buy melatonin.

It was years into having our Costco membership before we realized we had access to many more savings. We saved money on furniture, electronics, appliances, diapers, tires, medication, produce, meat, diapers, wine, and clothing.

Our purchases were high-quality items at a fraction of the cost at other retailers. And let’s not even talk about the food court and free samples!
Over the years, as our incomes and household budget have grown, we’ve started looking at Costco as a means to save on the “nice to have” items, you know- life’s little luxuries. Want a new car? Check out Costco’s auto buying program to save thousands on your new ride. Want to experience all the health benefits of a sauna? Head to Costco.com to choose from several quality brands of in-home saunas. Want a European vacation? You know what I’m going to say.

Ask me where I got my mahogany wood bedroom furniture, espresso machine, luggage set, or my latest pair of UGGs. Ask me where I bought the oxtails for my Guyanese cookup rice. Costco! Costco! Costco! I don’t need these things dammit, but I sure do enjoy having them. I lie- I need the oxtails.

I love Costco because we can purchase products and services to improve our quality of life (sauna anyone?) and quality ingredients to make healthy, inexpensive meals to feed our family. Before Costco, I would have balked at the price of a pork rib roast for a family dinner, but because of Costco, we purchased a 6 pound one for $9 after a discount. And even when we become empty nesters, my husband and I know we will retire near one of the worldwide Costco’s because who can resist a $1.50 hotdog and drink combo? Even better, Costco’s across the world offer local foods in their food courts. I can imagine hubby and me on a lunch date in a Tokyo Costco enjoying fresh sushi.

It’s not just what I get from Costco that has me hooked; it’s also the high regard for their customers and employees. The majority of interactions I’ve had with Costco employees- instore, corporate and customer service reps- has been pleasant. I don’t feel like I am inconveniencing them by merely shopping there or needing assistance. I feel like a valued member. And you can tell the employees are treated well. Next time you’re in Costco, take a look at the year on the employees’ name badges. Most have been around for a couple of decades. Costco makes a point to promote from within. The company offers career growth and exceptional benefits and pay. Recognition and good pay? That equates to loyalty. Employee loyalty, coupled with quality customer service, results from a customer-centric organizational culture. Employees are empowered to deliver the type of experience they would expect to receive as a warehouse member. (I know these things because my badass alter-ego is a CCXP, MBA, and PMP and founder of business consulting firm Maze Consulting LLC And yes that was a shameless plug.)

My membership to Costco has allowed me to be a more savvy consumer, and more knowledgeable about the care and wellbeing of myself and my family. Through my membership, I experience more luxuries than I would have dreamed of just a few years ago.

Stay tuned for my next blog post about why I’m finally okay with and got over the guilt and shame of having nice things.

Are you a Costco or other warehouse member?

Have you made any surprising purchases from Costco?

*baecation is a vacation with your bae or boo thang